A1 Roof and Driveway Restorations (“A1 Restorations”, “we”, “us”, “our”) Effective date: 1st August 2026 Website: https://a1restorations.com.au/
1. Introduction
A1 Restorations respects your privacy and is committed to protecting your personal information. This policy explains what personal information we collect, how we collect it, why we collect it, and who we share it with, including when you visit our website, request a quote, or interact with our Facebook or Instagram advertising.
By using our website or submitting your details to us, you agree to the collection and use of information in accordance with this policy.
2. Who we are
A1 Restorations is a locally owned and operated roof and driveway restoration business servicing Mackay and surrounding suburbs, Queensland, Australia.
ABN: [insert ABN] Phone: (07) 4849 4682 Email: roofresto@hotmail.com Address: Mackay, Queensland, Australia
3. The personal information we collect
Depending on how you interact with us, we may collect:
- Name
- Phone number
- Email address
- Property address or service location
- Details of your enquiry (for example, the message you enter and which service you selected, such as roof painting, roof restoration, leak repairs)
- Photos of your property, if you send them to us to assess a job
- Technical and usage information from our website, such as IP address, browser type, device type, pages viewed, and how you arrived at our site (including via a Facebook or Instagram ad)
- Information you make public on Facebook or Instagram when you engage with our page or ads, such as comments, likes, or Messenger conversations
We do not knowingly collect sensitive information (such as health or financial information) unless you volunteer it to us as part of describing a job.
4. How we collect your personal information
We collect personal information when you:
- Fill out the “Book Free Inspection” or “Get a Free Quote” form on our website
- Call, text, or email us
- Message us through Facebook or Instagram
- Submit a lead form through a Facebook or Instagram ad (Meta Lead Ads)
- Interact with our website, through cookies and similar tracking technologies (see Section 7)
- Leave a review or comment on our social media pages
5. Why we collect, use, and disclose your personal information
We collect and use your personal information to:
- Contact you to confirm your enquiry and arrange a free roof inspection or quote
- Provide quotes and carry out roofing and driveway restoration services
- Communicate with you about a job in progress, including scheduling and follow-up
- Send you information about our services, promotions, or offers, where you have not opted out
- Improve our website and understand how visitors use it
- Run and measure the performance of our Facebook and Instagram advertising, including showing you more relevant ads and understanding which ads lead to enquiries
- Comply with our legal and regulatory obligations, including insurance and safety requirements
We will not use your personal information for a purpose other than those described here without your consent, unless required or authorised by law.
6. Facebook, Meta, and online advertising
We advertise on Facebook and Instagram, and we use tools provided by Meta Platforms, Inc. (“Meta”) to help us reach potential customers and measure the performance of our ads. This includes:
Meta Pixel and Conversions API. We use the Meta Pixel and/or Conversions API on our website. These tools collect information about your visit, such as pages viewed, the “Book Free Inspection” or “Get a Free Quote” form being submitted, your IP address, and device and browser information. This helps us understand which ads led to an enquiry, and helps Meta show our ads to people likely to be interested in our services.
Custom Audiences. We may upload contact details you have already given us (such as your email address or phone number) to Facebook in a secure, hashed (encrypted) format, so that Meta can match you to your Facebook or Instagram account. We do this to show you relevant follow-up ads, or to build “lookalike” audiences of people with similar interests. Meta cannot see your actual email or phone number, only the encrypted version.
Lead Ads. If you submit your details through a Facebook or Instagram lead form, Meta shares that information with us so we can follow up with you directly.
Meta’s own use of data. Meta processes this information under its own privacy policy and terms, as an independent controller of that data. We do not control how Meta uses information beyond what is described here. You can review Meta’s data policy at https://www.facebook.com/privacy/policy/ and manage your ad preferences at https://www.facebook.com/ads/preferences.
You can opt out of interest-based Facebook and Instagram advertising at any time through your Facebook ad settings, or through industry opt-out tools such as Your Online Choices (Australia) or the Digital Advertising Alliance.
7. Cookies and other tracking technologies
Our website uses cookies and similar technologies (including the Meta Pixel, and tools such as Google Analytics or Google Ads, if used) to:
- Remember your preferences
- Understand how visitors use our website
- Measure the effectiveness of our advertising
- Show you relevant ads on other websites and on Facebook or Instagram after you visit our site (remarketing)
You can control or disable cookies through your browser settings. If you disable cookies, some parts of our website may not work as intended.
8. Disclosure of your personal information to third parties
We may disclose your personal information to:
- Meta Platforms, Inc. (Facebook and Instagram), for the advertising purposes described in Section 6
- Our website hosting, email, and customer management providers, who help us store and manage enquiries
- Subcontractors or trades we engage to help carry out a job, where necessary
- Our insurers, where relevant to a claim
- Government or regulatory bodies, where required by law
We do not sell your personal information to third parties.
9. Overseas disclosure
Some of the third parties we use, including Meta, store and process data on servers located outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure your information is handled in a way that is consistent with the Australian Privacy Principles, though we note that Meta processes data under its own policies as an independent party.
10. Storage and security
We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure. Enquiry and job information is stored securely and is only accessible to staff who need it to carry out their role.
We retain personal information only for as long as necessary to fulfil the purpose it was collected for, or as required by law (for example, insurance or taxation record-keeping requirements).
11. Access and correction
You can ask us for access to the personal information we hold about you, or ask us to correct it if it is inaccurate or out of date. To do this, contact us using the details in Section 13. We will respond within a reasonable time.
You can also unsubscribe from marketing communications at any time by contacting us, or by using the unsubscribe link in any marketing email.
12. Making a complaint
If you have a concern about how we have handled your personal information, please contact us first using the details below so we can try to resolve it directly.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au or by calling 1300 363 992.
13. Children’s privacy
Our services and website are directed at adults. We do not knowingly collect personal information from children.
14. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date.
15. Contact us
If you have any questions about this policy or how we handle your personal information, contact us at:
A1 Roof and Driveway Restorations Phone: (07) 4849 4682 Email: roofresto@hotmail.com Mackay, Queensland, Australia